Customer service was excellent. From the moment I purchase the product, Rachel contact me with updates at every step as the order progresses. She showed me the product before packing, provided the details and confirmed my preferences for delivery. The whole process took only 1 week from the purchase to the delivery of the pen in London. The product arrived as described, the battery took just over 1hr to charge and still lasting today even though I tested the product for more than 2hs yesterday. The pen worked as it should with all the accessories. The material is of very good quality, the pen is easy to use and light to hold. I want to thank the factory for the quality of the product and to Rachel for her excellent costumer service.

Respuesta del proveedor:
Dear, thank you very much for your valuable feedback and support. Your positive review means a lot to us, and we are thrilled to have provided you with satisfactory service. Should you have any further needs or questions, please feel free to contact us. Once again, we appreciate your trust and support and look forward to more opportunities for collaboration in the future :)
19 Aug 2025