Dear customer, We are very sorry that you feel disappointed, but we must clarify the facts to protect our company's reputation. Before placing the order, our sales representative Rachel patiently answered your numerous daily questions and provided full product information. The machine you received was exactly as described. Regarding the trolley: it was a free gift, and we only required you to cover the DDP shipping cost to the U.S. (26kg package). This detail was unfortunately not repeated before payment due to a communication oversight—but there was no intention to deceive. After receiving the machine, you threatened to leave a bad review and demanded the trolley to be shipped at our cost, which is unreasonable given the situation. We treat every customer with sincerity and respect, and we expect the same in return. False accusations and threats of negative feedback are not acceptable behavior. Our company has always followed fair trade principles and values long-term cooperation